Job Description
We are currently seeking motivated and energetic Entry-Level Customer Service Representatives to join our temporary team in Charlotte, NC. This is a fantastic opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced, dynamic corporate environment. We prioritize work ethic, enthusiasm, and a willingness to learn over specific prior experience.
Why Apply?
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Flexible Temp-to-Hire: Top performers have the opportunity to transition into permanent roles based on business needs.
- Professional Development: Receive training in communication, conflict resolution, and data management.
- Prime Location: Located in the heart of Uptown Charlotte.
Join a team where your contributions matter and start building a career that you love today.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Process orders, returns, and exchanges accurately and efficiently within established timeframes.
- Maintain and update customer databases with current and accurate information.
- Resolve customer complaints and issues by investigating problems and implementing effective solutions.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications
- High school diploma or equivalent required; Associate’s degree is a plus but not mandatory.
- Basic computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong typing skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Valid driver’s license and access to reliable transportation (optional for some shifts).