Job Description
We are seeking a dynamic and motivated Customer Service Representative to join our team in Baltimore, MD. This is an immediate opening for a temp-to-hire position with a leading logistics company. If you thrive in a fast-paced environment and are looking for a role where your skills are valued, we want to hear from you.
As a temporary representative, you will be the face of our client's brand, ensuring that every client interaction is positive and efficient. We offer competitive pay, flexible scheduling, and the potential for long-term employment based on performance.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer information in the CRM database with precision.
- Collaborate with the internal operations team to improve service processes.
- Provide product knowledge and detailed information to clients.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, call centers, or retail is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work on-site in Baltimore, MD.
- Reliable transportation is a must.
- Ability to type 35+ WPM.