Job Description
Ready to make an impact immediately?
Capital Region Staffing Solutions is actively recruiting for a Customer Service Representative to join a top-tier client in Sacramento, CA. This is a high-visibility temporary role with the potential for a direct hire placement based on performance.
We are looking for energetic professionals who thrive in fast-paced environments and are ready to start ASAP.
Responsibilities
- Provide exceptional support to inbound and outbound customers via phone and email.
- Resolve complex inquiries and complaints with a focus on problem-solving and satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the logistics team to ensure timely delivery of products.
- Maintain detailed records of all customer interactions and transactions.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1 year of experience in customer service or call center operations.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize effectively in a dynamic setting.
- Must be authorized to work in the United States.