Job Description
Welcome to Metro Temp Solutions, your premier partner in connecting talent with opportunity in Music City. We are currently seeking ambitious and eager individuals to join our team as Entry-Level Customer Service Representatives. This is a fantastic opportunity to gain valuable industry experience in a dynamic, fast-paced environment. Whether you are looking for short-term flexibility or a stepping stone to a permanent role, we offer a supportive culture where your growth matters.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Scheduling: We understand life happens, offering shifts that work around your needs.
- Professional Development: On-the-job training to refine your communication and problem-solving skills.
- Networking: Exposure to leading local businesses and industries.
Responsibilities:
- Answer high-volume inbound and outbound customer inquiries via phone and email with a focus on satisfaction.
- Accurately enter and maintain customer data in our CRM systems to ensure information integrity.
- Resolve common customer issues and escalate complex problems to senior staff when necessary.
- Assist with administrative tasks such as filing, data entry, and scheduling appointments.
- Provide product or service information to help customers make informed decisions.
- Maintain a professional and positive demeanor while representing the Metro Temp Solutions brand.
- Collaborate with the wider team to meet daily and weekly performance targets.
Qualifications:
- High school diploma or equivalent required; some college coursework is a plus.
- Strong verbal and written communication skills with a polite and professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a willingness to learn new processes quickly.
- No prior experience necessary; training is provided for dedicated candidates.
Responsibilities
- Answer high-volume inbound and outbound customer inquiries via phone and email with a focus on satisfaction.
- Accurately enter and maintain customer data in our CRM systems to ensure information integrity.
- Resolve common customer issues and escalate complex problems to senior staff when necessary.
- Assist with administrative tasks such as filing, data entry, and scheduling appointments.
- Provide product or service information to help customers make informed decisions.
- Maintain a professional and positive demeanor while representing the Metro Temp Solutions brand.
- Collaborate with the wider team to meet daily and weekly performance targets.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Strong verbal and written communication skills with a polite and professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a willingness to learn new processes quickly.
- No prior experience necessary; training is provided for dedicated candidates.