Job Description
Are you looking for a rewarding opportunity in the heart of Manhattan? Apex Temp Solutions is currently seeking a dedicated Customer Service Representative to join our dynamic team on an immediate basis.
This is a fantastic opportunity for professionals seeking short-term contracts with the potential for extension or conversion to full-time employment. We are looking for individuals who are self-motivated, detail-oriented, and eager to contribute to our client's success.
Why Apply?
- Immediate Start: Begin working within days of application.
- Competitive Pay: Earn between $20.00 and $25.00 per hour.
- Prime Location: Convenient access to NYC public transit.
- Professional Growth: Work with industry-leading companies in a high-volume environment.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately input customer data and update records in internal CRM systems.
- Provide product information and process returns or exchanges as needed.
- Collaborate with the support team to troubleshoot technical issues.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service is preferred but not required for immediate hires.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong verbal communication and active listening skills.
- Ability to multi-task and prioritize tasks in a busy office setting.
- Must be authorized to work in the United States.