Job Description
Are you looking for a job that starts immediately? Apex Business Solutions is currently hiring Customer Service Representatives for a temporary-to-hire opportunity in Dallas, TX. We are seeking driven professionals who want to join a dynamic team and grow their career.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and a smile. We provide comprehensive training, competitive pay, and a supportive environment for our temporary staff.
Why Apply?
- Start working within 24 hours of applying.
- Competitive hourly wage ($18 - $25/hr).
- Opportunity for permanent employment based on performance.
- Modern office environment in the heart of Dallas.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints professionally to maintain high satisfaction rates.
- Process orders, returns, and refunds accurately and efficiently.
- Update customer records in the CRM database with detailed notes.
- Collaborate with internal teams to escalate complex issues and improve service protocols.
- Provide product information and technical assistance to clients.
- Meet daily and weekly performance targets regarding call volume and resolution time.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, administrative support, or call center environments is preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and thrive in a fast-paced, high-volume setting.
- Must be legally authorized to work in the United States.