Job Description
Are you looking for a flexible start to your career in Louisville? Louisville Customer Care Group is currently seeking motivated individuals to join our team as Entry-Level Customer Service Representatives. We offer temporary positions that provide the perfect opportunity to gain hands-on experience in a fast-paced corporate environment while enjoying competitive pay and a supportive team culture.
As a temporary representative, you will play a vital role in maintaining our high standards of client satisfaction. This role is ideal for recent graduates or anyone looking to enter the professional workforce without a long-term commitment. We provide comprehensive training to ensure you feel confident and ready to succeed from day one.
Why Join Us?
- Competitive hourly pay ranging from $16.00 to $18.00.
- Flexible temporary schedule options.
- On-the-job training and professional development.
- A collaborative and friendly work environment in downtown Louisville.
Responsibilities
- Client Communication: Manage incoming inquiries via phone, email, and chat with a focus on accuracy and empathy.
- Issue Resolution: Assist customers in resolving product or service issues efficiently and professionally.
- Data Entry: Accurately input and update customer information into our CRM systems.
- Documentation: Maintain detailed records of all customer interactions and transactions.
- Team Support: Collaborate with senior staff to identify process improvements and ensure workflow efficiency.
- Quality Assurance: Adhere to company standards and scripts to ensure a consistent customer experience.
Qualifications
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred but not mandatory.
- Experience: No prior professional experience required; however, retail or hospitality experience is a plus.
- Skills: Basic computer proficiency (Microsoft Office Suite) and strong typing skills.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Availability: Ability to work flexible hours, including weekends or evenings, as needed.
- Attitude: A positive, customer-first mindset and the ability to learn quickly.