Job Description
Are you ready to kickstart your career in the vibrant city of Austin, Texas? Austin Connect Solutions is looking for driven, friendly individuals to join our dynamic contract team. We are an equal opportunity employer dedicated to helping people with little to no experience launch successful careers in customer support.
Whether you are a recent graduate, a career switcher, or simply looking for a fresh start, we provide the training and mentorship you need to thrive. This is a fantastic opportunity to gain valuable industry experience while working in a modern, collaborative office environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers with account management, order processing, and product troubleshooting.
- Document all customer interactions and feedback accurately within our CRM database.
- Collaborate with the team to identify trends and suggest improvements to service protocols.
- Maintain a professional and positive demeanor while managing high call volumes.
- Complete daily training modules to enhance product knowledge and soft skills.
Qualifications
- No prior experience required; we provide comprehensive on-the-job training.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Reliable home internet connection and a quiet workspace (remote/hybrid option available).
- Basic computer proficiency (Microsoft Office, typing speed 35+ wpm).
- A high school diploma or GED equivalent.