Job Description
Are you looking for a high-impact contract role that fits your weekend lifestyle? NYC Tech Support Solutions is seeking a dedicated Contract Customer Service Specialist to lead our weekend operations. This is a premium opportunity to work in the heart of New York City while enjoying a structured, predictable schedule.
We are looking for a problem-solver who thrives in a dynamic environment. In this role, you will be the first point of contact for our valued clients, ensuring their technical queries are resolved efficiently and professionally. If you are ready to leverage your skills in a supportive, high-conversion environment, we want to hear from you.
What You’ll Gain:
- Competitive hourly rate: $22 - $28/hour.
- Weekend-only schedule (Saturday & Sunday) for maximum work-life balance.
- Flexible contract duration with potential for long-term extension.
- Comprehensive training and access to top-tier support tools.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Diagnose and resolve complex technical issues and account concerns with a focus on customer satisfaction.
- Maintain accurate, up-to-date records of all customer interactions and transactions in the CRM system.
- Collaborate with the weekend operations team to identify recurring issues and improve service protocols.
- Adhere strictly to company policies, compliance standards, and Service Level Agreements (SLAs).
Qualifications
- High School Diploma or GED required; Associate’s degree in a related field is a plus.
- Minimum of 2 years of experience in customer service or technical support.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Strong verbal and written communication skills with a proven track record in conflict resolution.