Job Description
Launch Your Career in Charlotte, NC with No Experience Required!
Charlotte TechConnect is currently seeking a dedicated Contract Customer Service Representative to join our thriving team. This is an exceptional opportunity for motivated individuals looking to break into the corporate world. We value potential and attitude over prior experience, offering a comprehensive training program to set you up for success.
Join a company that invests in its people. You will work in a fast-paced, supportive environment where your growth is our priority.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with a focus on quality and speed.
- Resolve customer concerns and issues professionally, ensuring a positive experience.
- Accurately document all customer interactions and transaction details in the CRM system.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Assist with data entry, order processing, and administrative support tasks.
- Provide accurate product information and solutions to meet customer needs.
Qualifications
- No prior experience required. We provide full training for the right candidate.
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- A positive attitude, strong work ethic, and eagerness to learn.
- Ability to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.