Job Description
Join our elite IT support team providing weekend coverage for Washington DC's premier government contractors. This contract position offers flexible weekend schedules while maintaining mission-critical infrastructure for high-profile clients. Enjoy competitive compensation and the opportunity to build your expertise in secure enterprise environments.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems and network infrastructure
- Manage ticket queues and resolve escalated issues within SLA requirements
- Deploy and configure hardware/software assets for weekend implementation projects
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with on-call engineers during critical system outages
- Conduct periodic system health checks and preventative maintenance
Qualifications
- 3+ years of enterprise IT support experience with Windows Server 2016+
- Active CompTIA Security+ or CISSP certification preferred
- Expert troubleshooting skills for Active Directory, VPN, and cloud services (Azure/O365)
- Experience with ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Ability to lift 30lbs and work in secure government facilities
- Must possess Secret clearance or ability to obtain within 30 days