Job Description
We are seeking a dedicated IT Support Specialist to join our dynamic team on a contract basis. This role is ideal for a tech-savvy professional looking for flexible weekend hours in the heart of Nashville. You will play a crucial role in maintaining our IT infrastructure and ensuring seamless operations for our enterprise clients during off-peak hours.
Why You’ll Love This Role:
- Competitive hourly compensation package.
- Flexible schedule focused on Saturday and Sunday shifts.
- Opportunity for hybrid work arrangements.
- Professional development and cutting-edge technology exposure.
If you are a proactive problem solver with a passion for technology, we want to hear from you!
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts, permissions, and security protocols efficiently.
- Perform routine system maintenance, updates, and patch management during the weekend.
- Respond to help desk tickets with timely, accurate, and effective solutions.
- Collaborate with the IT team to implement new technologies and optimize workflows.
- Document technical issues, resolutions, and standard operating procedures in the knowledge base.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Experience with network troubleshooting (LAN/WAN) and Active Directory.
- Availability to work weekends (Saturday and Sunday) on a consistent basis.
- Excellent communication skills and a customer-centric approach to support.