Job Description
Join our dynamic team as a Weekend Contract Customer Service Specialist in Houston! This premium role offers flexible weekend schedules while delivering exceptional support to high-value clients. Work in our state-of-the-art downtown facility with cutting-edge technology and a supportive team environment. Perfect for professionals seeking work-life balance without compromising career growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries across multiple channels
- Resolve complex technical issues with empathy and precision
- Document cases accurately in CRM systems with 99.5% data integrity
- Collaborate with cross-functional teams to resolve escalated matters
- Meet/exceed SLA targets for response and resolution times
- Participate in weekend-specific training and process improvement initiatives
Qualifications
- 3+ years customer service experience in high-tech industry
- Proven weekend shift availability (Sat/Sun 8am-8pm)
- Advanced proficiency in Salesforce and Zendesk platforms
- Exceptional conflict resolution and de-escalation skills
- Compensated bilingual fluency (English/Spanish)
- Contract compliance and documentation expertise
- Ability to work independently with minimal supervision