Job Description
Join our dynamic team as a Weekend Contract Customer Service Specialist in Dallas! This high-impact role offers flexible weekend schedules while delivering exceptional client experiences. Perfect for professionals seeking work-life balance without sacrificing career growth. Enjoy competitive pay, remote work options, and the opportunity to join a Fortune 500 partner company. Immediate start available for qualified candidates.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during weekend shifts
- Resolve technical issues and provide product support for enterprise clients
- Document cases in CRM systems with 100% accuracy and timeliness
- Collaborate with weekday teams for seamless handover and continuity
- Meet/exceed weekly performance metrics (CSAT, resolution rates)
- Identify process improvements and escalate complex issues appropriately
Qualifications
- 2+ years customer service experience in tech/enterprise environments
- Proficiency with CRM platforms (Salesforce preferred)
- Weekend availability (Sat/Sun 8am-8pm or 10am-6pm)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Experience with remote collaboration tools
- High school diploma; Associate's degree preferred