Job Description
Join Louisville Support Services as a Temporary Part-Time Customer Service Specialist and become the face of our dynamic team! We're seeking energetic professionals to deliver exceptional service while gaining valuable experience in a fast-paced environment. This flexible role offers weekday and weekend shifts, perfect for students, career changers, or those seeking supplemental income. Enjoy free parking, a modern downtown workspace, and opportunities to develop transferable skills in communication and problem-solving. Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and account issues using internal CRM systems
- Process orders, returns, and exchanges accurately while maintaining service standards
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain detailed case notes in compliance with company policies
- Identify upsell opportunities for existing product/service offerings
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Basic knowledge of retail or service industry practices
- Positive attitude with resilience under pressure