Job Description
Are you ready to accelerate your career with a high-impact contract role? Pacific Tech Solutions is currently seeking a dynamic Temporary IT Support Specialist to join our growing team in Seattle, WA. We are looking for a proactive problem-solver who thrives in a fast-paced tech environment and can hit the ground running immediately.
As a temporary member of our team, you will play a crucial role in maintaining our IT infrastructure and providing top-tier technical assistance to our clients.
As a temporary member of our team, you will play a crucial role in maintaining our IT infrastructure and providing top-tier technical assistance to our clients.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via helpdesk ticketing systems.
- Troubleshoot network connectivity problems, printer errors, and application conflicts.
- Assist with the deployment and configuration of new workstations and peripherals.
- Collaborate with the internal IT team to maintain system security and integrity.
- Document technical procedures and log all support interactions accurately.
- Conduct user training sessions on new software updates and security protocols.
Qualifications
- 1-3 years of hands-on experience in IT support, Help Desk, or a related technical field.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with remote support tools (e.g., LogMeIn, TeamViewer, RDP).
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a contract setting.
- CompTIA A+ certification or equivalent technical experience is highly preferred.