Job Description
We are currently seeking a highly motivated IT Support Specialist to join our dynamic team in Denver, Colorado. This is an urgent hire opportunity with the potential for a long-term contract or direct hire conversion. If you thrive in a fast-paced environment and love solving complex technical problems, this is the role for you.
Our client is expanding rapidly and needs immediate assistance to ensure their operations run smoothly. You will play a crucial role in maintaining our IT infrastructure and supporting end-users.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software including Windows, macOS, and Android devices.
- Manage and maintain computer inventory and hardware assets.
- Assist in network troubleshooting and connectivity issues.
- Document all incidents, resolutions, and technical procedures.
Qualifications
- Minimum of 1-2 years of experience in IT support or a related technical field.
- Strong knowledge of PC hardware, operating systems, and peripheral devices.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team.
- Flexibility to work occasional overtime during peak periods.