Job Description
Are you looking for a flexible opportunity with immediate start dates in the vibrant city of Portland, OR? We are partnering with a top-tier organization to find a skilled IT Support Specialist for a high-visibility temporary engagement. If you thrive in a fast-paced environment and have a passion for problem-solving, this is your chance to make an impact immediately.
About the Role:
This temporary position offers a chance to work with cutting-edge technology while providing essential technical assistance to a dynamic team. You will be the first point of contact for internal employees, ensuring minimal downtime and maximum productivity.
Responsibilities
- Provide Tier 2/3 technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues.
- Manage and track service tickets in our ITSM tool to ensure rapid response times.
- Assist in the onboarding process for new employees, including workstation setup and software installation.
- Configure and maintain mobile device management (MDM) solutions.
- Perform routine system backups and patch management to ensure data integrity.
- Collaborate with the internal IT team to document technical procedures and create knowledge base articles.
Qualifications
- Minimum of 2-3 years of experience in a technical support role.
- Strong knowledge of Microsoft Office 365 and Active Directory.
- Familiarity with remote support tools such as LogMeIn, TeamViewer, or GoToAssist.
- Associate degree in Information Technology or equivalent professional experience.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently with minimal supervision.