Job Description
Are you a skilled IT professional ready to jump into a rewarding temporary role in Jacksonville?
Apex Tech Solutions is seeking a Temporary IT Support Specialist to join our dynamic team. This is an excellent opportunity for those looking for immediate work with the potential for a long-term placement. You will play a crucial role in maintaining our client's technology infrastructure and ensuring smooth daily operations.
Why Join Us?
- Immediate Start: Begin contributing from day one.
- Flexible Schedule: Ideal for those seeking short-term or temp-to-hire arrangements.
- Competitive Pay: $18 - $25/hour based on experience.
- Professional Growth: Work with leading technologies in a supportive environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist with the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Manage user accounts, permissions, and security access protocols.
- Maintain accurate documentation of technical issues and resolutions in the help desk system.
- Collaborate with senior IT staff to implement software updates and security patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Previous experience in IT support, help desk, or customer service is highly preferred.
- Familiarity with operating systems such as Windows 10/11 and Microsoft Office Suite.
- Strong problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent verbal and written communication skills for interacting with diverse stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced environment.