Job Description
Join our dynamic team as a Temporary Customer Service Specialist in Charlotte's bustling Uptown district! This flexible part-time opportunity offers competitive pay and the chance to gain valuable experience in a fast-paced corporate environment. Perfect for students, career changers, or those seeking supplemental income. Enjoy a modern workspace with free parking and complimentary coffee while representing our Fortune 500 client's brand with professionalism and enthusiasm.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product-related issues with empathy and efficiency
- Update customer records in CRM systems while maintaining 100% data accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics (handle time, resolution rate, CSAT)
- Participate in weekly training sessions on new products/processes
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in retail, call center, or office setting
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Ability to work flexible shifts including evenings and weekends
- Type 35+ WPM with strong attention to detail
- Reliable transportation to Uptown Charlotte location