Job Description
Join our dynamic team at StaffPro Solutions as a Temporary Customer Service Specialist in Charlotte, NC. This high-impact role offers immediate start opportunities with competitive pay and flexible scheduling. Perfect for professionals seeking short-term career growth while making meaningful connections with clients across diverse industries.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently with empathy and professionalism
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution times
- Document all interactions and escalate complex cases appropriately
Qualifications
- Minimum 6 months customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends