Job Description
Are you eager to launch your career in a high-growth environment? Apex Digital Solutions is seeking motivated, entry-level individuals to join our Columbus, OH team as Contract Customer Support Specialists. We value potential, attitude, and a strong work ethic over prior experience.
In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier support and assistance. We provide comprehensive training to help you succeed, making this the perfect opportunity for those ready to learn and grow within the tech industry.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Flexible Schedule: Various shifts available to fit your lifestyle.
- Modern Work Environment: Collaborative office located in the heart of Columbus.
- Career Pathways: Potential for extension and internal growth opportunities.
Responsibilities
- Respond to Client Inquiries: Communicate professionally with customers via phone, email, and chat to resolve issues and answer questions.
- Manage Tickets: Log and track customer interactions in our ticketing system to ensure no request is overlooked.
- Product Assistance: Learn and explain our products and services to help customers navigate their needs effectively.
- Problem Resolution: Identify solutions for customer problems and escalate complex issues to senior support staff when necessary.
- Data Entry: Accurately update customer records and maintain database integrity.
- Feedback Collection: Gather customer feedback and relay it to the product team to help improve our services.
Qualifications
- Education: High school diploma or equivalent required.
- Communication: Excellent verbal and written communication skills with a friendly, approachable demeanor.
- Attitude: Highly motivated, eager to learn, and possess a positive "can-do" attitude.
- Computer Literacy: Basic computer skills and the ability to navigate web browsers and email platforms.
- Reliability: Ability to work independently and meet attendance requirements.
- No Experience Needed: Previous customer service or tech support experience is a plus but not required.