Job Description
Join Philadelphia's leading community support organization as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to join our dynamic team. This contract role offers hands-on training in client relations, communication, and problem-solving within a fast-paced environment. Perfect for recent graduates or career changers looking to build their professional foundation.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from community members
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve client issues
- Participate in daily training sessions and skill development workshops
- Maintain professional communication standards across all channels
- Contribute to process improvement initiatives
- Support community outreach programs
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (students welcome)
- Strong verbal/written communication skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible hours including weekends
- Empathetic approach to client interactions
- Philadelphia residency preferred
- Valid US work authorization