Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in San Antonio! This contract position offers comprehensive training and a supportive environment to help you thrive. Perfect for recent graduates or career changers with no prior experience. Enjoy flexible hours and the opportunity to develop valuable skills in a fast-paced corporate setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic account issues and process transactions accurately
- Document interactions in CRM systems with precision
- Collaborate with senior team members to escalate complex cases
- Participate in ongoing training programs to enhance product knowledge
- Maintain high customer satisfaction metrics
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training
- Basic computer literacy and typing skills (30+ WPM)
- Strong communication and active listening abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to downtown San Antonio office
- Must pass background check and drug screening