Job Description
Are you a highly organized professional seeking flexible, short-term opportunities in the heart of North Carolina? Charlotte Staffing Partners is actively looking for a dedicated Temporary Customer Service Representative to join our expanding team.
In this role, you will be instrumental in enhancing client satisfaction and maintaining operational efficiency. We pride ourselves on offering competitive hourly rates and a dynamic, collaborative work environment that caters to those seeking part-time or temporary work arrangements.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on rapid and empathetic resolution.
- Process customer orders, returns, and exchanges accurately and efficiently within established timeframes.
- Maintain and update client databases and CRM systems with a high degree of precision.
- Assist in coordinating logistics and scheduling for temporary staff assignments.
- Resolve escalated issues and provide constructive feedback to management on common customer pain points.
- Collaborate with cross-functional teams to ensure seamless service delivery across all channels.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service, retail, or administrative support is highly desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to multi-task effectively and thrive in a fast-paced, dynamic environment.
- Reliable internet connection and a quiet workspace for remote or hybrid support.