Job Description
Join our dynamic team at Peak Staffing Solutions for an exciting temporary customer service opportunity in beautiful Colorado Springs! This role offers flexible hours, competitive pay, and the chance to work with a leading healthcare provider while gaining valuable experience in a fast-paced environment. Perfect for students, career-changers, or those seeking supplemental income. Immediate start available with training provided.
Responsibilities
- Handle inbound customer inquiries via phone and email with exceptional professionalism
- Process and verify insurance eligibility for patients
- Update and maintain accurate patient records in electronic health systems
- Resolve billing discrepancies and payment issues efficiently
- Collaborate with healthcare teams to ensure seamless patient experiences
- Adhere to HIPAA compliance standards at all times
- Document all interactions in CRM systems with precision
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or administrative experience
- Proficient in Microsoft Office Suite and data entry systems
- Strong problem-solving and conflict resolution abilities
- Excellent verbal and written communication skills
- Ability to multitask in a high-volume environment
- Flexible schedule availability including weekends
- Healthcare industry knowledge is a plus