Job Description
Are you looking for flexible work opportunities in the heart of Silicon Valley?
Apex Temp Solutions is currently seeking a professional and detail-oriented Temporary Customer Service Associate to join our growing team in San Jose, CA. This is an excellent opportunity for individuals seeking part-time temporary employment with competitive pay and the chance to work with top-tier local businesses.
Why Apply?
- Flexible Scheduling: Work around your life with a schedule tailored to your availability.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Professional Growth: Gain valuable experience and expand your network.
We are looking for proactive candidates who are ready to contribute immediately to our client's success.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a high degree of professionalism.
- Assist in data entry and the maintenance of accurate customer records within our CRM systems.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels and retention.
- Collaborate with the administrative team to streamline daily office workflows and processes.
- Provide accurate product or service information and answer routine questions to support clients.
- Perform light clerical duties including filing, scanning, and preparing documents.
- Uphold company policies and standards during all customer interactions.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service or administrative support is preferred but not mandatory for the right candidate.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Strong verbal and written communication skills with a focus on clarity and courtesy.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Must be available for a minimum of 15-20 hours per week.