Job Description
Are you seeking flexible temporary or part-time employment opportunities in the vibrant city of Raleigh? Apex Professional Services is currently hiring a dedicated Customer Service Representative to join our dynamic team. This is an excellent opportunity for individuals looking to gain valuable experience in a corporate environment or for professionals seeking a flexible schedule.
We pride ourselves on delivering top-tier service to our clients, and we are looking for someone with a positive attitude and a strong work ethic to help us maintain our standards. If you are ready to advance your career in a supportive setting, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high satisfaction scores.
- Accurately enter and update customer data into our CRM and database systems.
- Process orders, returns, and refunds while adhering to company policies.
- Collaborate with the sales and inventory teams to ensure seamless client communication.
- Maintain a clean and organized workspace, including filing and document management.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service, retail, or administrative support is highly preferred.
- Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace.
- Excellent verbal and written communication skills.
- Ability to work independently and meet tight deadlines in a fast-paced environment.
- Reliable internet connection and computer equipment for remote or hybrid work options.