Job Description
Are you looking for a fresh start in the bustling city of New York? Metro Tech Staffing Solutions is currently seeking motivated individuals to join our growing team as Contract Customer Support Specialists. We pride ourselves on providing comprehensive training and a supportive environment for candidates with little to no prior experience.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and a positive attitude. We value potential and drive over rigid experience, making this the perfect opportunity to launch your career in the corporate sector.
Responsibilities
- Handle Customer Inquiries: Receive and respond to customer emails and phone calls professionally.
- Issue Resolution: Assist clients in resolving basic account issues and answering FAQs.
- Data Entry: Accurately input and update customer information into our internal databases.
- Document Preparation: Create and maintain reports, schedules, and correspondence.
- Team Collaboration: Work closely with senior staff to learn best practices and improve service quality.
- Feedback Collection: Gather client feedback and relay it to the management team for process improvement.
Qualifications
- Education: High School Diploma or equivalent required.
- Computer Skills: Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Strong verbal and written communication skills; ability to explain complex topics simply.
- Reliability: Punctual, dependable, and willing to learn new systems quickly.
- Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Availability: Must be available to work a 40-hour work week on-site in New York, NY.