Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Contract Customer Support Specialist! This 3-month contract position is perfect for recent graduates or career changers with no prior experience. We provide comprehensive training and a supportive environment to launch your professional journey. Work remotely with flexible hours while gaining valuable experience in customer relationship management and tech troubleshooting.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document customer interactions using our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in bi-weekly training sessions to enhance product knowledge
- Maintain accurate records of customer feedback and suggestions
- Assist in testing new customer support workflows
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- No prior experience necessary - we train all team members
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Reliable internet connection and quiet home office setup
- Ability to work independently while being a collaborative team player
- Positive attitude and eagerness to learn in a fast-paced environment