Job Description
Are you looking for a flexible opportunity in the heart of Seattle, WA? TechFlow Solutions is seeking a dedicated Part-Time Customer Experience Specialist to join our temporary team. This role offers the perfect balance of professional growth and work-life flexibility.
In this position, you will serve as the first point of contact for our valued clients, ensuring their needs are met with efficiency and a smile. We are looking for individuals who thrive in dynamic environments and are eager to contribute to our operational success.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat with a focus on resolution.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain and update customer records in our CRM database.
- Collaborate with the marketing team to gather and analyze customer feedback.
- Resolve escalated issues by coordinating with other departments.
- Ensure a welcoming and professional environment for all visitors.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or retail is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.