Job Description
Are you looking for a flexible work environment that fits your schedule? Apex Solutions Group is currently seeking motivated Part-Time Customer Service Representatives to join our expanding team in Raleigh, NC. We specialize in connecting talented professionals with temporary and contract opportunities that offer growth potential and stability.
Why Choose Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly pay ranging from $18.00 to $22.00.
- Opportunity for temp-to-hire placement with top local companies.
- Professional development and training support.
We are looking for individuals who are reliable, articulate, and eager to learn. If you are ready to jumpstart your career in a dynamic environment, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on high-quality service.
- Process customer orders, returns, and requests accurately and efficiently.
- Resolve customer complaints and issues while maintaining a positive brand image.
- Collaborate with team leads to meet daily performance metrics and KPIs.
- Update customer records in the CRM system with precision.
- Assist with general administrative tasks and office support as needed.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or administrative support is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a collaborative team.
- Must be available for a minimum of 20 hours per week.