Job Description
Are you a tech-savvy professional looking for the flexibility of a contract role without sacrificing your career trajectory? We are seeking a skilled Part-Time Contract IT Support Specialist to join our dynamic team in Nashville, TN. This is a fantastic opportunity to work on high-impact projects in a thriving tech hub while enjoying a flexible schedule.
We value innovation, integrity, and a proactive approach to problem-solving. As a contract team member, you will play a crucial role in maintaining our infrastructure and ensuring seamless operations for our clients. If you are ready to take the next step in your career with a company that values your expertise, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to remote and on-site staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform routine system maintenance, updates, and security patches to ensure optimal performance.
- Assist in the setup and configuration of new devices and workstations for employees.
- Maintain accurate and detailed documentation of all technical issues and resolutions.
- Collaborate with the broader IT team to improve internal processes and user experience.
- Monitor system performance and alert stakeholders to potential outages or security threats.
Qualifications
- Associate degree or certification (CompTIA A+, Network+, or equivalent experience preferred).
- Minimum of 2-3 years of professional IT support experience.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with remote access tools and ticketing software (e.g., Jira, ServiceNow).
- Excellent troubleshooting and communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a contract capacity.
- Flexibility to work occasional evenings or weekends as needed for critical deployments.