Job Description
Are you a problem-solver who thrives in a quiet, focused environment? Apex Technical Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our elite contract team in Detroit, MI. We offer competitive pay, flexible scheduling, and the opportunity to work on high-impact projects without the noise of daytime rush hours.
Why You’ll Love This Night Shift Role:
- Quiet Environment: Focus on complex technical issues without the daily distractions of a busy office.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Flexibility: Enjoy a predictable schedule that allows you to manage your day-to-day life effectively.
We are looking for a self-motivated individual to bridge the gap between our clients and technical resources during off-peak hours.
Responsibilities
- Monitor and troubleshoot technical support tickets generated overnight, ensuring 99.9% issue resolution rate.
- Provide advanced technical assistance via phone, email, and remote desktop tools for enterprise hardware and software.
- Document all technical interactions, resolutions, and workarounds in our centralized ticketing system (Zendesk/Jira).
- Escalate complex hardware failures to the senior maintenance team while providing interim solutions to end-users.
- Conduct routine system health checks and patch deployments to ensure network stability during off-peak hours.
- Collaborate with the day-shift team to transfer critical knowledge and ensure seamless continuity of service.
Qualifications
- Experience: Minimum of 2 years of technical support or helpdesk experience.
- Availability: Must be willing and able to work night shifts (typically 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Education: Associate’s degree in Computer Science, IT, or equivalent technical certification is preferred.
- Skills: Strong knowledge of Windows and Mac OS environments, Active Directory, and VPN protocols.
- Communication: Exceptional verbal and written communication skills for remote client interaction.
- Tools: Proficiency in ticketing systems (ServiceNow, Zendesk) and remote support software (TeamViewer, LogMeIn).