Job Description
Are you ready to accelerate your career with an immediate hire opportunity? Apex Technical Resources is currently seeking a highly skilled and motivated IT Support Technician to join our dynamic team in Colorado Springs. This is a fantastic chance to work with cutting-edge technology while enjoying a flexible temporary-to-hire schedule.
We are looking for a problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional technical support to our clients. If you have a strong foundation in IT infrastructure and a desire to start work immediately, we want to hear from you.
Responsibilities
- Tier 1 & 2 Help Desk Support: Provide timely and accurate technical assistance to employees via phone, email, and in-person for hardware and software issues.
- Hardware & Software Deployment: Install, configure, and troubleshoot Windows and macOS devices, including laptops, printers, and mobile devices.
- Network Troubleshooting: Diagnose and resolve connectivity issues, ensuring minimal downtime for business operations.
- Asset Management: Maintain accurate records of inventory and assist in the lifecycle management of IT assets.
- Security Compliance: Assist in enforcing security protocols and ensuring devices are updated with the latest patches and antivirus definitions.
- User Training: Conduct training sessions to educate users on best practices for software usage and security awareness.
Qualifications
- Experience: 1-3 years of proven experience in IT support, help desk, or a similar technical role.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficient in troubleshooting Windows 10/11, Microsoft Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to start immediately and work onsite in Colorado Springs.
- Soft Skills: Strong customer service orientation and a proactive approach to problem-solving.