Job Description
Join Denver's premier tech firm as a Night Shift IT Support Specialist. This contract role offers competitive pay and flexible hours while supporting our 24/7 operations. You'll be the backbone of our after-hours technical infrastructure, ensuring seamless system performance for global teams. If you thrive in high-pressure nocturnal environments and excel at solving complex tech puzzles, this is your ideal opportunity.
Responsibilities
- Provide Tier 2-3 technical support for servers, networks, and cloud infrastructure during night shifts
- Monitor system health and proactively address security vulnerabilities
- Collaborate with global teams via ticketing systems to resolve critical outages
- Document troubleshooting processes and update knowledge base articles
- Implement backup/recovery procedures for critical business systems
- Conduct end-user training for remote staff across time zones
Qualifications
- 3+ years of hands-on IT support experience in 24/7 environments
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in Windows Server, AWS, and network troubleshooting tools
- Strong analytical skills with ability to diagnose complex system issues
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision