Job Description
Are you a tech-savvy problem solver looking for a flexible yet stable career path?
Apex Digital Systems is currently seeking a skilled IT Support Specialist to join our dynamic team in Miami, Florida. This is a fantastic opportunity for a professional looking to bridge the gap between temporary contract work and a permanent full-time role.
We pride ourselves on delivering top-tier digital solutions to our clients, and we need a reliable team member to handle technical support, hardware installation, and network troubleshooting. If you are detail-oriented and ready to make an impact, we want to meet you.
Responsibilities
- Technical Troubleshooting: Provide Tier 1 and Tier 2 support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Help Desk Management: Log, track, and manage IT help desk tickets efficiently using our ticketing system (e.g., Zendesk or ServiceNow).
- Hardware & Software Deployment: Assist in the deployment of new workstations, the installation of operating systems, and the configuration of software applications.
- Network Support: Monitor network performance and assist in diagnosing connectivity issues to ensure minimal downtime for our staff.
- User Support: Offer friendly and professional guidance to employees regarding IT policies, security protocols, and best practices.
- Asset Management: Maintain an up-to-date inventory of all IT equipment and manage software licenses.
Qualifications
- Experience: 1-3 years of professional experience in IT support, help desk, or technical support roles.
- Certifications: CompTIA A+ certification is preferred; Associate degrees in Computer Science or related fields are a plus.
- Technical Skills: Strong knowledge of Windows 10/11 and Microsoft Office 365. Familiarity with Active Directory is highly desirable.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot issues independently and identify root causes effectively.
- Availability: Ability to work full-time hours (40 hours/week) and flexibility to work occasional overtime during peak periods.