Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Apex Solutions Group! This contract role is perfect for recent graduates or career changers looking to break into the tech industry with comprehensive training provided. We value passion over experience and offer a supportive environment to grow your professional skills while assisting our diverse client base with their technical inquiries.
Our Chicago-based team thrives on collaboration and innovation, offering flexible schedules and remote work options. You'll gain hands-on experience with CRM systems, troubleshooting techniques, and client communication strategies that will accelerate your career in technology and customer service.
Responsibilities
- Respond to client inquiries via phone, email, and chat with exceptional professionalism
- Document cases accurately in Salesforce while maintaining detailed case notes
- Collaborate with senior team members to resolve complex technical issues
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics including response time and resolution targets
- Contribute to process improvement initiatives through team feedback
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong written and verbal communication skills
- Comfortable learning new technologies and software systems
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude with customer-focused mindset
- Must be authorized to work in the United States