Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist in sunny San Diego! This 6-month contract role is perfect for motivated individuals eager to launch their career in customer service without prior experience. We provide comprehensive training to help you develop essential communication and problem-solving skills while supporting our diverse client base. Enjoy flexible hours and a collaborative environment focused on professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in weekly training sessions to enhance product knowledge
- Maintain a positive attitude while meeting performance metrics
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to work independently and in a team setting
- Reliable internet connection for remote work components
- Must pass background check and drug screening