Job Description
Join Denver Tech Solutions as an Entry-Level Customer Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to join our dynamic team. This contract role offers comprehensive training, flexible hours, and a fast-paced environment perfect for growth. If you're passionate about helping others and eager to learn, this is your opportunity to gain valuable industry experience while making a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Document and resolve support tickets using our CRM system
- Collaborate with senior team members to troubleshoot technical issues
- Participate in ongoing training sessions to master product knowledge
- Maintain detailed records of customer interactions and resolutions
- Contribute to improving customer experience through feedback
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficient with basic computer applications and internet navigation
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Available to work flexible shifts including weekends