Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This contract position offers comprehensive training, flexible scheduling, and a fast-paced environment perfect for launching your career. If you're passionate about helping others and eager to learn, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics and quality standards
- Participate in ongoing training to enhance product knowledge
- Assist with special projects as assigned
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid North Carolina driver's license (if field visits required)