Job Description
Launch your career with Innovate Solutions Inc.! We're seeking motivated Entry-Level Customer Support Specialists to join our dynamic Oklahoma City team. No prior experience required – we provide comprehensive training to help you thrive. This contract role offers flexible hours, remote options, and a pathway to permanent employment. Join us in delivering exceptional service while developing valuable professional skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic technical issues using step-by-step guides
- Update customer records in CRM systems
- Collaborate with team to improve service protocols
- Meet performance metrics (response time, resolution rate)
- Document cases accurately in ticketing systems
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work
- Must pass background check