Job Description
Join our dynamic team at Capitol Connect Solutions as an Entry-Level Contract Customer Service Associate! No experience required – we provide comprehensive training to launch your career in Washington DC's thriving business district. This 6-month contract role offers flexible hours and a competitive hourly rate while building valuable customer service skills. Work in a modern downtown office with mentorship from industry professionals and opportunities for contract extensions. Perfect for recent graduates or career changers seeking hands-on experience in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues efficiently
- Participate in daily training sessions to master product knowledge and service protocols
- Contribute to process improvement initiatives through feedback and suggestions
- Adhere to all company policies and regulatory compliance standards
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (students welcome to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude with willingness to work in a team-oriented environment
- Reliable transportation and punctuality for in-office shifts
- Authorization to work in the United States