Job Description
Are you looking for temp jobs hiring now in Los Angeles? Apex Temp Solutions is currently seeking a dynamic and organized Customer Service Representative to join our growing team. This is a fantastic opportunity for individuals seeking short-term or contract employment with the potential for permanent placement.
In this role, you will serve as the first point of contact for our clients, ensuring a high level of customer satisfaction and efficient service delivery. We offer competitive pay and a supportive work environment.
Responsibilities
- Manage Customer Inquiries: Respond to incoming calls, emails, and live chats regarding products and services in a professional and timely manner.
- Process Orders: Accurately input and process customer orders, returns, and exchanges into the CRM system.
- Problem Resolution: Identify and resolve customer issues efficiently, escalating complex matters to the supervisor when necessary.
- Database Management: Maintain and update customer records and account information to ensure data accuracy.
- Team Collaboration: Work closely with the sales and operations teams to ensure seamless service delivery.
- Administrative Support: Perform general clerical duties such as filing, data entry, and document preparation as required.
Qualifications
- Experience: Previous experience in customer service, call center, or administrative support is highly preferred.
- Education: High school diploma or GED required.
- Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry skills.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Ability to work flexible hours, including weekends or evenings if required by the client.
- Reliability: Must be reliable, punctual, and able to pass a background check.