Job Description
Join our dynamic team in Tucson as a Temporary Customer Service Representative! This is an immediate opportunity to gain valuable experience in a fast-paced environment while supporting our clients' operations. We're seeking motivated individuals with excellent communication skills to handle inbound calls, resolve inquiries, and maintain customer satisfaction. This position offers flexible hours and potential for extension based on performance.
Responsibilities
- Handle high-volume inbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document all interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet or exceed performance metrics including call quality and resolution rates
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability including weekends and evenings
- Basic computer proficiency with typing speed of 35+ WPM
- Positive attitude and problem-solving mindset