Job Description
We are seeking a dedicated and enthusiastic Entry-Level Customer Service Representative to join our growing team in Nashville, TN. This is a fantastic opportunity for individuals looking to launch their career in a corporate environment with no prior experience required. As a contract representative, you will play a vital role in ensuring our clients receive top-tier support and service.
In this position, you will be trained on the latest industry tools and methodologies. We value soft skills, work ethic, and a willingness to learn above all else. If you are a self-starter with a friendly demeanor, we want to hear from you.
Responsibilities
- Assist with daily administrative tasks and high-volume data entry operations.
- Respond to incoming customer inquiries via phone, email, and chat with a focus on accuracy.
- Maintain accurate and up-to-date digital records and filing systems.
- Collaborate with team members to resolve customer issues efficiently.
- Perform basic research and prepare weekly reports.
- Support special projects as assigned by the project manager.
- Ensure strict adherence to company protocols and compliance standards.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong communication skills, both verbal and written.
- Ability to work independently and in a team environment.
- Reliable transportation (for some onsite requirements).
- Positive attitude and eagerness to learn new processes.
- Ability to work flexible hours, including weekends.