Job Description
About the Role:
Apex Digital Solutions is seeking a highly motivated Entry Level Contract Technical Support Specialist to join our dynamic team in San Diego. This is an exceptional opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced IT environment while contributing to high-impact projects.
We are looking for a candidate who is eager to learn, possesses a strong problem-solving mindset, and thrives in a collaborative setting. As a Contract Specialist, you will play a vital role in ensuring our clients receive top-tier technical assistance.
Why Join Us?
- Flexible contract duration with potential for extension.
- Exposure to cutting-edge technologies and methodologies.
- Professional mentorship and training opportunities.
What You'll Do:
We pride ourselves on our ability to deliver seamless IT solutions. In this role, you will be the first point of contact for our clients, ensuring their technical hurdles are resolved efficiently. Your work will directly impact user productivity and satisfaction.
Responsibilities
- Provide tier-one technical support via phone, email, and remote desktop tools.
- Assist in troubleshooting hardware and software issues for internal clients.
- Manage and document IT help desk tickets accurately and efficiently.
- Conduct basic network diagnostics and connectivity checks.
- Collaborate with senior engineers to escalate complex issues.
- Maintain an organized inventory of hardware assets and peripherals.
Qualifications
- High School Diploma or Associate’s degree in Computer Science, IT, or a related field.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong verbal and written communication skills.
- Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus.
- Ability to work independently and prioritize tasks in a remote-first environment.
- Valid driver's license (for occasional on-site support).