Job Description
Are you an experienced IT professional looking for a contract role that offers flexibility and competitive pay? Apex Systems is seeking a dedicated Night Shift IT Support Specialist to join our team in Fort Worth, Texas. In this pivotal role, you will be responsible for ensuring the stability and security of our client's infrastructure during off-peak hours. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you.
Why Join Us?
- Competitive hourly contract rate.
- Stable contract assignment with potential for extension.
- Work with a leading technology provider in the DFW area.
- Flexible shift schedule available.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues.
- Manage and resolve incoming IT tickets via the ticketing system with a focus on speed and accuracy.
- Perform routine system maintenance, patch management, and security updates.
- Monitor server health and alert the on-call team to any critical issues.
- Collaborate with day-shift engineers to ensure seamless service continuity.
- Maintain accurate documentation of technical issues and resolutions.
Qualifications
- Minimum of 3 years of experience in IT Support or Help Desk roles.
- Ability to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and remote connectivity tools (VPN, RDP).
- Excellent problem-solving skills and the ability to troubleshoot independently.
- Strong customer service orientation and communication skills.