Job Description
Are you ready to launch your career in Information Technology?
Austin Tech Solutions is currently seeking a motivated Contract IT Support Specialist to join our dynamic team in Austin, TX. We are looking for enthusiastic individuals who are eager to learn and grow in a fast-paced environment. While prior experience is not required, a strong willingness to master new technologies is essential.
In this role, you will gain hands-on experience in a real-world corporate setting, working closely with senior engineers to resolve technical issues and support our clients.
Why Join Us?
- Competitive hourly rate for contract work.
- On-the-job training provided for all new hires.
- Opportunity for potential full-time conversion.
- Flexible schedule options.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the setup and configuration of new workstations, printers, and mobile devices.
- Log and manage incoming support tickets in our ticketing system.
- Communicate technical solutions clearly to non-technical staff members.
- Collaborate with the team to maintain IT inventory and asset management.
- Participate in daily stand-ups and technical training sessions.
- Ensure the timely resolution of user requests to minimize downtime.
Qualifications
- No prior IT experience required; we value potential and attitude.
- Basic computer literacy (Windows/Mac OS navigation).
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication skills.
- Ability to work well in a team and independently.
- High school diploma or equivalent required.
- Reliable internet connection and access to a computer for training.