Job Description
Apex Chicago Staffing is urgently hiring an IT Support Specialist for a temporary contract in Chicago, IL!
We are looking for a tech-savvy professional to join our client's team immediately. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this is the opportunity you’ve been waiting for.
Why Apply?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: $25 - $35/hour based on experience.
- Premium Experience: Work with industry-leading technology.
Don't miss out on this urgent opportunity to advance your career in Chicago!
Responsibilities
- Provide tier 1 and tier 2 technical support to internal employees via phone and ticketing systems.
- Diagnose and resolve hardware and software issues efficiently.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Assist with network troubleshooting and security patches.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to improve service delivery.
Qualifications
- Minimum of 1-2 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Windows operating systems and Office 365.
- Familiarity with remote access tools and ticketing systems (ServiceNow, JIRA, or Zendesk).
- Excellent communication skills and customer service attitude.
- Ability to work independently and meet tight deadlines.
- Must be authorized to work in the United States.